Help Center › FAQ
FAQ ❓
The questions everyone asks, answered straight.
The basics
Why can't I see the results?
Because you haven't voted yet. Hiding the consensus until you commit is AlphaVote's founding principle — it keeps your judgment independent. Here's the science.
Can I change my vote?
Yes — on opinion cards you can change your position for 15 Insight Points (less on paid plans), and your card is marked as revised. Changing your mind is part of thinking well; doing it after seeing the crowd has a price, which keeps the results honest. Learn cards and predictions can't be changed — one is a test, the other settles against reality.
Why can't I vote on this card?
It's yours. Nobody votes or stakes on their own cards and markets — it keeps results honest.
Is AlphaVote free?
Yes — no real money is charged: paid plans (Free/Pro/Pro+/B2B) aren't open yet and the Upgrade button only records interest. Inside the app, some actions cost Insight Points (comments beyond 5/day, some card formats, changing a position) — points are earned by participating and have no monetary value. See what costs points.
Privacy & account
What does anonymous voting actually hide?
Your name and identity, from everyone. The vote still counts in the results. Internally it stays linked to your account (to prevent double voting) but is stripped on the server before reaching anyone's screen. Full explanation.
How do I delete my account?
Settings → Delete account. It permanently removes your profile, votes, comments, predictions, stakes and points. This can't be undone.
What data do you collect?
The short version: your account, your content and your activity — plus analytics only if you consent. The complete picture is in the Privacy Policy.
Points & predictions
Can I buy points? Cash them out?
No and no. Points have no monetary value — they're earned by participating and spent inside the app. AlphaVote is not a betting service.
I won a prediction — where are my points?
Payouts land automatically the next time you open the app after the market resolves. Check your history in My Points; if something looks wrong after 24h, contact support.
What's the daily recap?
Once a day: recall 3 of your past votes correctly and earn +10. More here.
Communities
My join request is pending — what now?
The community is private; its owner approves requests manually. You'll get access as soon as they accept.
I redeemed a reward — when do I get it?
Rewards are delivered by the community owner (that's why you consented to sharing your email with them). Give them a reasonable time; if nothing arrives, contact support and we'll follow up.
Can members add cards to a community?
Only if the owner turned that on — and Learn cards stay owner-only, to protect quiz quality.
Troubleshooting
The app looks broken / stuck on old content
Nine times out of ten it's a cached version. Hard-refresh (Ctrl+Shift+R), or open in a private window. If it persists, contact support with a screenshot.
I didn't receive the verification email
Check spam first. You can hit "Resend code" on the verification screen. Still nothing? Contact support and we'll verify you manually.